ck223's Privacy Policy
The privacy of your personal information is our top priority — learn how ck223 collects, stores, and protects your data.
Introduction and Scope
1 Purpose of This Policy
Welcome to the ck223 platform. This privacy policy ("Policy") describes in detail how your personal information is collected, stored, used, and protected when you use the ck223.cam website and all related services.
By using our platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using the platform and contact us.
This policy has been specifically developed for users residing in Bangladesh and is governed in accordance with Bangladesh's relevant data protection regulations.
What Information We Collect
2 Information You Provide Directly
When you register an account on ck223, make a deposit, or contact customer support, we may collect the following information:
- Full name and username
- Email address and contact details
- Date of birth (for age verification — only users aged 21 or above may open an account)
- Bank account or mobile financial service number (bKash, Nagad, Rocket, Upay) — for processing transactions
- Identity verification documents (national ID or passport number) — where applicable
- Residential address
3 Automatically Collected Information
When you use the ck223 website, our system automatically collects certain technical information. This helps us improve the quality of our service and personalise your experience:
- IP address and device identifier information
- Browser type and version
- Operating system and device type
- Time spent on the platform and pages visited
- Login and logout times and dates
- Information obtained from cookies and similar tracking technologies
4 Transaction-Related Information
To manage financial transactions, we record the following information:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction identifier number (transaction ID)
- Bonus and promotion usage history
- Gaming activity history and betting logs
Purpose of Data Use
5 Service Delivery and Operations
ck223 uses the information you provide primarily for the following purposes:
- Creating, managing, and verifying your account
- Processing deposit and withdrawal transactions — minimum deposit ৳500 and minimum withdrawal ৳500
- Providing and managing welcome bonuses and other promotions
- Managing the VIP programme and loyalty benefits
- Providing 24/7 live chat support
- Ensuring platform security and preventing fraud
6 Meeting Legal Obligations
To ensure responsible gaming and prevent money laundering, we may use your information to:
- Verify age — accounts remain active only for users aged 21 or above
- Comply with anti-money laundering (AML) procedures
- Identify and report suspicious transactions
- Action self-exclusion or gaming limit requests
- Apply responsible gaming guidelines
7 Communication and Marketing
With your consent, we may contact you for the following purposes:
- Sending important notifications about your account and transactions
- Informing you about special promotions and bonus offers
- Providing information about new games and features added to the platform
- Conducting customer satisfaction surveys
You may unsubscribe from marketing communications at any time. However, essential service-related notifications will continue to be sent.
Data Sharing and Disclosure
8 Sharing Information with Third Parties
ck223 does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain circumstances we may share limited information with trusted partners:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and banks
- Game software providers: Minimum necessary information to ensure the gaming experience
- Fraud prevention services: To maintain platform security
- Legal authorities: In response to valid legal processes or government orders
All third-party partners are contractually bound to comply with our privacy standards.
9 International Data Transfers
In some cases your information may be stored or processed on servers outside Bangladesh. For any international data transfer, we ensure that applicable data protection standards are maintained and that the security of your information is not compromised in any way. All transfers are secured via SSL encryption.
Data Protection Measures
10 Technical Security Measures
ck223 uses industry-standard security technology to protect your personal and financial information:
- SSL encryption technology — all data transmissions are encrypted
- Firewall and network security measures
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Data stored in secure data centres
- Your payment card or mobile banking PIN is never stored
11 Response to a Data Breach
If we detect a data security breach that affects your personal information, we will:
- Notify you of the breach as quickly as possible
- Provide full details of the nature of the breach and its potential impact
- Take immediate steps to minimise the damage
- Notify the relevant regulatory authorities in a timely manner
While we take every precaution to protect your data, no system on the internet is 100% secure. You are therefore advised to keep your account password confidential and not to log in from unfamiliar devices.
Cookie Policy
12 What Cookies Are and How We Use Them
Cookies are small text files stored on your device that help a website remember your preferences and session information. ck223 uses the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functional Cookies | Remembering language preferences and platform settings | Up to 30 days |
| Analytics Cookies | Collecting site usage information to improve the service | Up to 1 year |
| Marketing Cookies | Showing relevant advertisements and offers | Up to 90 days |
13 Cookie Controls
You can disable or delete cookies at any time by changing your browser settings. However, disabling essential cookies may cause some key platform functions to stop working correctly, such as login and transaction processing. For detailed cookie management, refer to your browser's help section.
Data Retention and Deletion
14 How Long We Keep Your Data
We retain your information only for as long as it remains relevant for the required purpose or is needed to meet legal obligations:
- Active account information — for as long as the account remains active
- Transaction records — at least 5 years from the date of the last transaction
- Identity verification documents — for a specified period even after account closure
- Customer service communication logs — up to 3 years
- Marketing consent records — retained as evidence even after unsubscription
15 Information After Account Closure
If you request the closure of your ck223 account, we will:
- Deactivate the account and stop marketing communications
- Retain information that must be kept under legal obligations for the specified period
- Securely delete or anonymise the information at the end of the specified period
To send a request to close your account, please contact our customer support.
Your Rights Regarding Your Information
16 Right to Access and Correction
As a user of ck223, you have the following rights regarding your personal information:
- Right to Access: You can find out what information we hold about you
- Right to Correction: You can request that incorrect or incomplete information be corrected
- Right to Erasure: In certain circumstances, you can request that your information be deleted
- Right to Restrict Processing: In certain circumstances, you can ask us to limit the processing of your information
- Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time
- Right to Data Portability: You can request a copy of your information in a specific format
To exercise these rights, contact us via live chat or email.
17 Request Processing Timeframe
We process your information-related requests as quickly as possible. For complex requests, we will keep you regularly updated on the progress of processing. Requests will only be fulfilled after identity verification.
If we are unable to act on your request after it has been submitted, the reason will be clearly communicated. In particular, we may be required to retain certain information due to legal obligations.
Policy Changes and Updates
18 How Policy Changes Are Made
ck223 may update this privacy policy from time to time. The date of each update will be noted at the top of the page as "Last Updated". For significant changes, we will:
- Send advance notice to your registered email
- Inform you of the changes when you log in to the platform
- Give you the opportunity to provide your consent before the new policy takes effect
If you continue using the platform after the changes, you will be considered to have accepted the updated policy.
19 Related Policies
In addition to this privacy policy, the following policies also govern the use of the ck223 platform. Visit the relevant pages for more details:
- Terms & Conditions — General rules of use
- Responsible Gaming — Safe gaming guidelines
- About Us — Introduction to the ck223 platform
Contact Us
Have a question about privacy?
If you have any questions, concerns, or requests about this privacy policy, please contact our customer service team. We provide support in Bengali 24/7.
Or reach us directly via our 24/7 live chat — available at any time according to Bangladesh Standard Time (BST).
View FAQs